Locked out?

Lost the phone with your authenticator app?

We can get you back in, but it takes a person. To protect your events and your attendees' data, nobody — including you — can switch off the authenticator code by email alone, so there is no self-serve button here.

What to do

Email support@samkoma.co from the address on your account, and tell us you lost your authenticator.
A person at Samkoma will reply and set up a short phone or video call with you.
On that call we ask for your recovery passphrase (the one shown to you when you first set up your authenticator) or, if you never saved one, details only the account owner would know, such as your event names and when you signed up.
Once we are satisfied it is you, we reset your authenticator and you enroll the new phone on the spot.

Have ready

Your recovery passphrase, if you saved it.
The email on your account and the names of your events.
A phone number or video link where we can reach you live.

Remembered where your code lives? Back to sign in.